Shop policies

Delivery

Processing time

Each print is made to order, so please allow 1–5 working days for processing and printing your order. 

Personalisation: If you have personalised your order and chosen to have a proof sent to you, I will need your approval. Your order will only be processed after you approve it, and will be shipped to you within 5 working days. 

Packaging

A5 and A4 prints: These are inserted into a cellophane bag with a protective board, wrapped with tissue paper and placed into a white cardboard box.

A3 prints are sent either in a cellophane bag, wrapped in tissue paper in a cardboard envelope OR rolled up in a postal tube.

Unframed: Please note, all prints come unframed. 

Shipping methods

All orders are shipped via Royal Mail.

UK Royal Mail 1st class: £2.75
UK Royal Mail Special Delivery: £7

International standard: £4.75
International tracked and signed: £10

Estimated shipping times

United Kingdom: 1-3 business days
North America: 7-25 business days
Europe: 5-7 business days
Australia, New Zealand and Oceania: 7-25 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Returns & exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I will refund or exchange after receipt of original item.

The following items can't be returned or exchanged:

Unless items arrive damaged or defective, I can't accept returns for custom or personalised orders.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returns address:
Made by Aiza
181, E7 0EA, UK

Email: hello@madebyaiza.com

Privacy policy

I will only use your shipping and billing address, and contact information
• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)


Shipping Cost and Taxes

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